Shipping POLICY

We are committed to ensuring a seamless shopping experience, including a hassle-free shipping process. Please go through our Domestic & International Shipping Policies mentioned below.

 

Domestic Shipping Policy 

Processing Time:

• Orders are processed within 1-2 business days after payment is confirmed.
• During peak seasons or promotional events, processing times may vary.

Shipping Rates:

• As per the currently running offer for the website www.MoRaDream.com and upcoming Mobile Application, we are providing Free Delivery for all items for domestic orders.
• Post offer period, if your total order amount will be more than Rs. 1,999/- then shipping will be free, otherwise shipping costs will be calculated at checkout based on the delivery address and package weight.

Shipping Methods:

• We use reputable carriers to deliver your orders, including standard and expedited shipping options.
• Estimated delivery times vary based on the shipping method selected at checkout. While most items are delivered in 5-7 days, there are a few selective items that may be delivered in 7-10 days as per the availability of material and selected delivery area.

Order Tracking:

• Once your order has shipped, you will receive a confirmation email with tracking information.
• You can track your order using the provided tracking number through our website.

Address Accuracy:

• It is the responsibility of the customer to provide accurate shipping information.
• MoRa Dream is not responsible for orders delivered to incorrect addresses provided by the customer.

Lost or Stolen Packages:

• MoRa Dream is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
• Please contact the carrier directly to resolve any delivery issues.

 

International Shipping Policy

We at MoRa Dream delivers around the globe. To place International shipping orders, please directly call us at  +91 94502 83209  or write us to contact@MoRaDream.com  with destination address and PIN code.

Shipping Rates:

• International shipping rates are calculated based on the destination country and package weight.

Shipping Methods:

• We offer standard and expedited international shipping options through reputable carriers.
• Estimated delivery times vary based on the shipping method selected. While most items are delivered in 5-7 days, there are a few selective items that may be delivered in 7-15 days as per the availability of material and selected delivery area.

Customs and Duties:

• International orders may be subject to customs duties and taxes imposed by the destination country.
• MoRa Dream is not responsible for any additional charges incurred during the customs process.

Order Tracking:

• Tracking information will be provided over the email once your order has shipped.
• Please note that tracking may not be available for all international shipping options.

Delays:

• International shipments may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates.
• MoRa Dream is not responsible for delays caused by customs processes.

Returns for International Orders:

• Due to the complexities of international shipping, we currently do not accept returns for orders shipped outside the domestic region.

 

If you have any further questions or concerns about our shipping policies, please contact our customer support team at contact@MoRaDream.com.

 

Note: The information provided above is a general guide, and specific details may be subject to change. Always refer to the latest version of our shipping policy on our website.